TERMS OF DELIVERY
The terms and conditions below apply to all purchases made on galgar.se and from Instore Agency AB (556710-7585). These terms apply in cases where no other written agreements have been entered into. Product information and pricing are subject to typographical errors or any incorrect graphics.
GENERAL
Most products in the online store are in stock and are shipped within 3 days from our warehouse, subject to possible sell-outs or delivery disruptions. Products with longer delivery times are normally specified in the online store.
PRICES
The prices listed in the online store are in Swedish kronor. Prices do not include VAT and shipping, which are added when the shopping cart is finalized. Currently, we process orders within Sweden, Norway, Denmark, and Finland. Contact customer service to inquire about delivery to other countries.
An environmental fee for bags is included in the prices.
ORDER CONFIRMATION
Instore Agency will immediately send an order confirmation to the email address provided as confirmation of the purchase made under this agreement. We reserve the right to postpone the confirmed delivery in the event of unforeseen circumstances. Any corrections or objections to a confirmed order may be made no later than when the order has been shipped from our warehouse.
PAYMENT
In our webshop, you can pay via Klarna Checkout or Payson Checkout. For payment terms, please refer to Klarna or Payson, respectively.
SHIPPING
Instore Agency uses shipping companies to deliver goods to the delivery address for businesses or to the nearest pickup location for private customers, based on your selection in the online store. If goods are not picked up, the customer will be charged a shipping fee (95 SEK + VAT) as well as return shipping for the goods (95 SEK + VAT per box). (For Norway: 175 SEK and return shipping 175 SEK/box) Delivery within Sweden from our warehouse typically takes 1–3 days, but unfortunately, shipping companies cannot guarantee on-time delivery. If you would like a delivery guarantee, please contact customer service and we will arrange an express delivery for you at an additional cost. NOTE! This must be done before placing the order in the online store.
CANCEL MY PURCHASE
You have the right to cancel your purchase and return the item to us within 14 days of receiving the order. To access the form to cancel your purchase https://www.galgar.se/en/withdrawal
COMPLAINTS
In the event of a defect in the item or delivery, this must be reported to Instore Agency in writing no later than 7 days after receipt of the item. Damage incurred during shipping must be reported to the carrier upon receipt of the item. Private individuals have the right to cancel their purchase by returning the item within 14 days of receiving the order. Return shipping costs are the responsibility of the buyer. The right to cancel applies only if the item and its original packaging are in their original condition. Returnsmust be well-packaged. To help us process your request more quickly, please provide your order number, item number, and the reason for your complaint or return in writing.
DISPUTES
In the event of a dispute, Instore Agency follows the recommendations of the Swedish National Board for Consumer Complaints
FREQUENTLY ASKED QUESTIONS
Where can I find the receipt for my purchase?
You can find the receipt with either Klarna or Payson, depending on which payment method you chose. If you still cannot find the receipt, please contact our customer service and we will assist you.
I have received my order but have changed my mind about the purchase. What should I do?
Contact our customer service at galgar@instoreagency.se with details such as: order number, your contact information, and whether it is a return or a complaint.
You have a 14-day right of withdrawal from the date you received the order. Return shipping is paid by the buyer, and the right of withdrawal applies only if the item and its original packaging are in undamaged condition.
I placed an order with you and chose to pay with Klarna. But I haven’t received a receipt since then, and no money has been deducted from my account?
We register the invoice with Klarna once you have received your order from us. You should then be able to view your receipt on Klarna.
I want to order hangers with my own print; how do I do that?
Please submit a request to us using the form available at this link: Galgar.se - Custom Print. We will get back to you after receiving your request and assist you further.